ITIL 4 Foundation Complete Course | ITIL For Beginners |ITIL Certification Training | Simplilearn
UDAO
About this course
This course provides an in-depth exploration of the ITIL 4 framework, offering a comprehensive understanding of IT service management concepts, including the four dimensions of service, the service value system, and key principles for improving organizational efficiency. Learners will engage with real-world scenarios to uncover the benefits of adopting ITIL practices, ensuring alignment between IT services and business needs.
What you should already know
Basic knowledge of IT service management concepts and practices is recommended.
What you will learn
By the end of this course, learners will be able to identify key ITIL principles, understand the components of the ITIL framework, and apply best practices to improve service delivery and customer satisfaction.